The Reference Statistic Shuffle

Author(s)/Creator(s)

Sarah H. Northam, East Texas A&M UniversityFollow

Publication Title

Computers in Libraries

Document Type

Article

Abstract/Description

DeskStats has proven to be an invaluable tool that helped the reference librarians at Texas A&M University-Commerce Libraries understand the types of questions being asked, their frequency, and when they came in, allowing for improved customer service to both distance and on-campus students.

Department

Library

First Page

24

Last Page

26

Volume

6

Issue

32

ISSN

1041-7915

Date

7-2012

Comments

Originally published in Computers in Libraries, 44(7) in July of 2012.

Citation Information

Northam, Sarah H., "The Reference Statistic Shuffle" (2012). Velma K. Waters Library Faculty Publications. 6.
https://lair.etamu.edu/library-faculty-publications/6